CT Connect
(A brand of Tailortech Private Limited)
TERMS OF USAGE APPLICABLE FOR ALL INTERFACES OF CT CONNECT (MOBILE APPLICATIONS, DIGITAL MEDIUMS, SOCIAL WEBSITES AND APPLICATIONS, CT CONNECT AND OTHER COMPANY OWNED WEBSITES AND OFFLINE ORDER FULFILLMENT CENTERS (STITCHING OPERATIONS CENTERS):
CT CONNECT is an online and offline hybrid model for servicing customers for their custom stitched costumes and fashionwear. The details of the products, services or product specifications (weight, stitching seam strength, colours and tints, handwork details, sizes and measurements, etc.) as mentioned on CT CONNECT digital / online mediums (All company owned and related Mobile applications, Digital Online Websites and Company owned social mediums – hereby collectively referred to as ‘CT CONNECT Interfaces’) and offline fulfilment centers are only approximate values as they are custom fit measurements and may differ based on fabric quality and specifications.
The usage of any and all of the ‘CT CONNECT Interfaces’ at any point of time, warrants your acceptance of the usage terms in this document, the clauses of which can change from time to time, due to any updates operational or regulatory requirements. By accessing, shopping and ordering on ‘CT CONNECT Interfaces’, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the ‘terms & conditions’, constitutes your acceptance of those changes.
Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use ‘CT CONNECT Interfaces’. ‘CT CONNECT’ and related entities reserve the right to terminate your access to the ‘CT CONNECT Interfaces’, if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872. The jurisdiction of all disputes related to ‘CT CONNECT Interfaces’ and its order / fulfilment related disputes will be Hyderabad, Telangana.
It is required to register with us with the required information to be able to access ‘CT CONNECT Interfaces’. As a registered member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site's registration form. Registration where prohibited under any law shall be void. ‘CT CONNECT Interfaces’ reserves the right to revoke or terminate your registration for any reason at any time, without notice.
Electronic Communications:
When you use the ‘CT CONNECT Interfaces’ or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.
Since all the orders are custom stitched, we don’t have a policy of returns for the order. We do however strive to ensure that the custom fit dress is made to the order specification to the extent possible without staff and manpower involved. For Pickup/drop order (Within the specified pin code coverage of a fulfillment center) for an applicable order, we can carry out single time alterations to the sizes and measurements within certain limits of excess cloth and fitment possible. Customer can also call us at our customer service number +91 8886677500, which remains open from Monday to Friday between 10.00AM to 4.00PM (IST) except declared holidays. We will call you back in case of any calls missed due to high call volume.
Reviews, Feedback, Submissions:
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to ‘CT CONNECT Interfaces’ directly or otherwise disclosed, submitted or offered in connection with your use of this ‘CT CONNECT Interfaces’ (collectively referred to "Comments") will remain ‘CT CONNECT Interfaces’ property. Such disclosure, submission or offer of any comments shall constitute an assignment to ‘CT CONNECT Interfaces’ of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments, thus, it exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise. ‘CT CONNECT Interfaces’ will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. ‘CT CONNECT Interfaces’ is and shall be under no obligation (1) to maintain any Comments in confidence; or (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will be libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
‘CT CONNECT Interfaces’ does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comment submitted to the Site. You grant ‘CT CONNECT Interfaces’ the right to use the name that you submit in connection with any of the posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any comments (Source of Images, text, slogans and comments you make and you agree to completely indemnify ‘CT CONNECT Interfaces’ and its affiliates for all claims resulting from any Comments you submit, we take no responsibility and assume no liability for any comments submitted by you or any third party whatsoever and at any point of time.
Accuracy of Content/ Information of Products on the ‘CT CONNECT Interfaces’:
While ‘CT CONNECT Interfaces’ strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, ‘CT CONNECT
Interfaces’ shall have the right, on our sole discretion, to modify the type of dresses, patterns and designs and their prices of the type of products as per the region and area of servicing or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been despatched.
Alterations or Quality Error Request:
Please note any request for alterations or stitching quality issue will only be entertained within 7 days of receiving the order. Beyond this point no request will be taken into consideration.
COVID 19 and other emergency situations:
As the COVID 19 pandemic (or any future contingencies/pandemics) continues, Govt. of India has announced extensive lockdown and restrictions to certain parts of country, owing to which production and Shipping of all orders will start after the lockdown opens. Your orders are safe with us and we will be working towards fulfilling them in the meantime, so keep them coming! Stay Safe. Stay Inside. The coverage of lockdowns to pincodes / zipcodes in India and abroad will affect our serviceability and we request your support and continued patronage.
Use of Gift Coupons and Gift Cards/Vouchers:
Please note that we may be using the services of a third party provider for issuing Gift Coupons and Gift Cards. Hence the service availability for issuance and redemption will depend on the service parameters of such partners. Please reach out to us for any issues faced during the use of Gift cards and we will take up the matter with the service provider.
Cancellation Policy:
Unless a separate Cancellation Policy is explicitly notified by our partners to their end customers, please note that an order cannot be cancelled if:
The fabric has been picked up for styling and stitching
the fabric has been sourced by the partner
Cutting of the cloth / fabric for the order has been commenced
Any sort of work has commenced on the fabrics, which is either given by the customer or sourced by the partner
We recommend that you check the fabrics and the reference dresses in front of the Pickup/Delivery executive (as applicable) or before handing over to the partner for any damages and wear and tear, before handing it over to them.
Please leave us an email /SMS in case we not being able to answer the call due to high call
volume. We will revert to you and update you on the status of the order.
Payment for Online Orders and Shopping through ‘CT CONNECT Interfaces’:
‘CT CONNECT Interfaces’ offer you multiple payment methods to make your purchase by using options such as Visa, MasterCard, Diners and American Express credit/debit cards, UPI, Netbanking options in India and other countries, through its selected government approved third- party payment gateways or payment processors. The availability of the services of such payment gateways in all countries is a matter of operational policy of the respective payment gateway company and ‘CT CONNECT’ cannot be held responsible for the same.
You can be rest assured that ‘CT CONNECT Interfaces’ trusted payment gateway partners use best possible secure encryption technology to keep your transaction details confidential at all times. We only have access to the interfaces and the related data shared by our payment gateway providers.
All payments made against the purchases/services on ‘CT CONNECT Interfaces’ by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. In case of overseas remittances, the applicable foreign exchange rules, all applicable processing charges and regulations will apply.
Before shipping / delivering your order to you, ‘CT CONNECT Interfaces’ or its authorized staff / consultants / personnel may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
Credit/Debit Card/ Net Banking Details:
You agree, understand and confirm that the Credit/Debit card/Net banking/UPI details provided by you for purchase of products on ‘CT CONNECT Interfaces’ will be correct and accurate and you shall not use the credit/debit card/net banking which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit/debit card/ net banking details when making payment on ‘CT CONNECT Interfaces’. Your credit/debit card/ net banking information never reaches ‘CT CONNECT Interfaces’, we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or ‘CT CONNECT Interfaces’ unless required for fraud verifications or by law, regulation or court order. ‘CT CONNECT Interfaces’ will not be liable for any credit/debit card/ net banking fraud. The liability for use of a card/net banking fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Fraudalent / Incomplete / Declined Transactions:
Payments for orders can be made through our Online payment methods such as UPI modes, Payment Gateway or with Cash only. We encourage all payments to be made using digital mediums. No other modes of payment are acceptable at any point of time. You undertake to remit the complete payments due to ‘CT CONNECT Interfaces’ as per the order value agreed while confirming the order. We reserve the right to recover the cost of goods, collection charges and legal expenses from persons using the ‘CT CONNECT Interfaces’ fraudulently/mischievously; ‘CT CONNECT Interfaces’ reserves the right to initiate legal proceedings against such persons for
fraudulent/mischievous use of the ‘CT CONNECT Interfaces’ and any other unlawful acts or acts or omissions in breach of these terms and conditions.
We, as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly due to decline or authorization for any Transaction.
Please note that in CT Connect, Tailortech Private Limited, will have any liability of any kind for any order delay, order refunds, order related information and other details.
Grievance Officer:
Please find below the details of the grievance officer:
Name: Mr. Syed
Email: support@cloudtailor.in
Address: 4th Floor, Nanakramguda, Hyderabad - 500032
Phone: +91 8069007900 | Mon - Sat: 9:30am-10pm, Sun: 10:30am-7:30pm
The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.